The Aldridge Company IT Services

THE ALDRIDGE COMPANY

Houston's #1 IT Provider Since 1984

CAREERS

As we continue to become a leader in IT Solutions, we are searching for the brightest minds and the love of technology to build our team.

 

At The Aldridge Company we value the knowledge, dedication and integrity of our employees. As we continue to become a leader in IT Solutions, we are searching for the brightest minds and the love of technology to build our team. We're seeking individuals who are interested in the opportunity to learn, develop, and grow with a dynamic and fast-moving Company.

Current Openings (Click For Details):

POSITION INFORMATION
The PC Support Technician will answer incoming tickets for technical assistance from end-users experiencing problems with basic computer hardware, software, networking, and peripherals.  Any issues that cannot be resolved on the initial call/request will be escalated to the appropriate level of support. 

Regular Responsibilities:
-Service inbound help desk support calls and process tickets in a timely manner
-Track all calls in a detailed and accurate manner utilizing help desk software
-Provide instructional, technical, and administrative support to end-users
-Apply diagnostic utilities to aid in troubleshooting
-Determine the nature of the user's issue and obtain as much information as possible
-Troubleshoot issues to isolate problems
-Route tickets to the next level of support where additional skill sets are required to complete troubleshooting
-Create remote support sessions to identify end-user problems
-Create Knowledge Base articles to explain common problems and recommended solutions

Requirements:
-US work eligibility, valid driver's license, and pass a criminal background check
-Superior customer-service skills and ability to adapt to varying end-user knowledge levels
-0 - 2 years of helpdesk/desktop support experience
-Knowledge of commonly-used concepts, practices, and procedures of general computing
-Strong knowledge in Microsoft Office, (Word, Excel, PowerPoint, Publisher, Access, etc.)
-Experience with installation, configuration, and troubleshooting Windows operating systems (XP, Vista, 7, 2003, 2008)
-Solid analytical skills and ability to identify and troubleshoot problems

Personality and Skills:
-Ability to multi-task and prioritize.
-Ability to work in high-pressure environments
-Able to perform a variety of functions and meet required deadlines
-Analytical, problem solving, and debugging skills
-Superior oral and written communication skills with people of all technical levels
-Dedicated to customers
-Detail-oriented, enthusiastic and optimistic attitude

 
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