The Aldridge Company

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Questionnaire

Client Questionnaire

It is the intention of The Aldridge Company to offer superior service in order to provide effective IT solutions to you. We appreciate your input about your experience with our office and IT Specialist(s) as it will help us improve our efficiency and service. Further it will help us to appropriately reward or instruct our employees based on the level of expertise they exhibited while working with you.

If you prefer to talk with someone about the service you received, please call Valerie Burson, Vice President, at 713-403-9150. As always, we want to hear from you if we can be of any assistance.

If time doesn't allow you to complete this in detail, we'd appreciate your response with what you can tell us quickly.

Sincerely,
Valerie

Name of IT Specialist
Date of Service

Please rate the IT Specialist and our service:
(1 is unsatisfactory, 3 is acceptable, 5 is excellent)

Courtesy (was proper and polite)	15	n/a
Appearance (clean, neat, businesslike)	15	n/a
Knowledge (efficient use of resources to solve problems)	15	n/a
Communication (explained things in a way I could understand)	15	n/a
Patience (seemed unruffled by interruptions or puzzling problems)	15	n/a
Staying on Task (worked on the issue(s) at hand without straying)	15	n/a
Minimized Interruptions (maintained a low profile and displaced or minimally interrupted you)	15	n/a
Helpfulness (answered questions, explained solutions, demonstrated techniques)	15	n/a
Suggestions (suggested possible ways to make your business more efficient)	15	n/a

Did the IT Specialist represent The Aldridge Company in a manner consistent with the way you would want someone representing YOUR company?
yes no

Did the technical support done by the IT Specialist require a call back for further assistance?
yes no

Was an appointment set for on-site service?
yes no
If no, please skip to the "Comments" box below.

Was the appointment for on-site service scheduled in a timely manner?
yes no

How would you rate your experience with our office staff?
n/a - I didn't communicate with them.
(1 is unsatisfactory, 3 is acceptable, 5 is excellent)

Courteousness	15
Efficiency	15
Accuracy	15

Did the IT Specialist arrive at the scheduled time?
yes no
If not, did you hear from The Aldridge Company prior to his being late?
yes no

Please add any comments to explain your ratings or that would benefit us in providing superior service.

Name
Company
Email
Phone

Would you like to be contacted?yesno

We appreciate your time and confidence in The Aldridge Company. Thank you.

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